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We offer a range of guest services for our guests including coin-operated lockers, lost and found, services for the disabled, stroller and wheelchair rentals, diaper changing areas, and much more. For specific information, stop by Guest Services (located near the front gate). |
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First Aid/Security: Located near the Eiffel Tower on International Street, First Aid is staffed by certified Emergency Medical Technicians at all times. Medication cannot be dispensed to minors without parental consent. If you need medical assistance tell any park employee and he or she will call First Aid and have them come to your location. Security officers are available throughout the park for any assistance you may need. Alternately, ask any park employee to contact security, and they will come to you. Guest with Disabilities: Stop by Guest Services to pick up our Rider Safety Guide, which outlines the rules and requirements for Guests with Disabilities. Most shows and attractions are accessible. Guests with Restricted Mobility and one riding companion may enter via the special access entrance after members of their party wait in line. Special access entrances are only intended to accommodate guests with restricted mobility. Guests using wheelchairs will have to transfer from their wheelchair to the ride unit. See Rider Safety Sign at ride entrance for special access entrance. Motorized wheelchairs and service animals are welcome at Kings Dominion. Wheelchair rental is available at the Stroller/Wheelchair Rental Center near the Main Entrance. A limited supply of motorized wheelchairs is available for rent. More information on Rider Safety can be found here. Download Rider Safety Guide (5.4MB) Inclement Weather/Rain Policy: Most rides and attractions remain open during rain. Some attractions will close when inclement weather prohibits their safe operation, but will reopen as soon as it is safe to do so. Please enjoy a show, meal or shopping until such weather passes. Sorry, no rainchecks or refunds once you have entered the park. Line Breaking: To ensure that all guests have a fair opportunity to enjoy rides as quickly as possible, line jumping is not allowed. Line jumping, regardless of the reason, may lead to ejection from the park with no refund given. Kings Dominion defines line jumping as: 1. Cutting in front of other guests who are already in line; 2. Saving a place for someone; or 3. Leaving a line, then attempting to re-enter at the same point. Since this includes using the restroom or purchasing food or drink, we suggest you make all stops before you enter the line. Parent Swap: One parent of small children waits in line, both ride! For more information or to obtain a Parent Swap Pass, please visit Guest Services. Due to the design of some attractions, Parent Swap may not be available on all rides and is not applicable in WaterWorks. Smoking: For the comfort of our guests, smoking is prohibited except in designated smoking areas (located near most restrooms). Smoking areas are identified on the park map by this symbol. Please note that Nickelodeon® Central, KidZville® and WaterWorks are smoke free areas. Thank you for your cooperation. Lost & Found and Claimed Items Held at Park Entrance: All lost and found articles, as well as those held by Security at the Park entrance, should be claimed at Lost & Found, located on the outside of the front gate. Unclaimed articles are donated to charity or destroyed after 14 days. Should you lose an article on a ride, please see the ride attendant for assistance. Kings Dominion is not responsible for lost or stolen articles. FOR YOUR SAFETY, DO NOT ENTER UNAUTHORIZED AREAS. YOU MAY BE SERIOUSLY INJURED IF YOU ENTER AN UNAUTHORIZED AREA. Separated Parties/Lost Parents: Please stop by Guest Services for assistance. Park Security is available to assist with locating young children. Ride Rating System: All Kings Dominion rides are rated according to the various ride experiences. Ratings range from 1, a low thrill ride, to 5, the most aggressive thrill ride. These ratings, as well as recommendations, guidelines and restrictions for the attraction, are posted at the ride entrance. Please read and follow each Safety Guide sign prior to riding. Ride Safety Guidelines: Kings Dominion is committed to providing a safe, comfortable and fun-filled experience for all of our guests. Please be respectful of others and abide by all park rules and regulations, which are posted throughout the park and available at Guest Services. Baby Care: Changing facilities are available in most restrooms. Nursing mothers can find privacy at either of the First Aid locations as well as Cave Kids located in KidZville. Sorry, baby-sitting services are not available. Motorist Assistance: Use one of the Call Boxes in the parking lot, visit Guest Services or speak with a Park Security Officer. Rentals: Lockers, strollers, wheelchairs and scooters are available for rent at Stroller Rentals near the Front Gate. All rentals are on a first-come, first-serve basis. Additional lockers are available for rent in WaterWorks. Same Day Re-entry: Hand stamps are available at designated exit turnstiles when leaving the park. To re-enter the parking lot, display your parking ticket on your dashboard. Food and Drink: For everyone's safety, guests are not permitted to bring coolers, outside food, or other drinks into Kings Dominion. Three shaded picnic areas are available in the guest parking lot. Grills and open fires are not allowed. Personal Belongings: Due to the nature of our rides, bags and other loose items are not permitted. We recommend you leave all personal belongings in a locker or with a non-rider. Kings Dominion is not responsible for items left on ride platforms. |
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